Política de privacidade

KAPTAN Lda. has always sought to maintain solid relationships with its customers over the years, based on transparency and trust. This Privacy Policy describes who we are, for what purposes we may use your data, how we process and store it, with whom we share it, for how long we keep it, as well as how to contact us and how to exercise your rights, in accordance with the provisions of Regulation (EU) No. 2016/679 of the European Parliament and of the Council – General Data Protection Regulation (GDPR) – and other applicable national legislation on privacy and data protection .

KAPTAN Lda. respects your preferences regarding the collection and use of your Personal Data, as well as its respective protection.

All information and personal data requested will be for use by the proseedwellness.eu online store, owned by KAPTAN Lda., in the processing of your order, use in marketing campaigns, prizes or newsletters, in order to provide a better service to the Customer.

 

1.    Definitions

Personal Data: any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, physiological, mental, economic, cultural or social identity of that natural person.

Processing of personal data: is an operation or set of operations performed on personal data or on sets of personal data, by automated or non-automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or any other form of making available, alignment or combination, restriction, erasure or destruction.

Person responsible for the processing of personal data: the natural or legal person who determines the purposes and means of data processing.​​​​ 

Supervisory Authority: independent public authority which, in the case of Portugal, is the National Data Protection Commission (CNPD), which is responsible for monitoring the correct application of data protection legislation.

Cookies: computer files that contain a sequence of numbers and letters that allow a user 's internet access device to be uniquely identified but may contain other information such as their browsing preferences on a given website. Cookies are downloaded via the browser to the internet access device when accessing certain websites.

2.    Entity Responsible for Data Processing

The entity responsible for data processing is Kaptan Lda.​​​​​​​

3.    Principles observed

In the data processing carried out by KAPTAN Lda., the principles of lawfulness, loyalty and transparency are observed; limitation of purposes; minimization of data; accuracy; limitation of conservation; integrity and confidentiality and responsibility.

4.    How your data is used and Purpose

The data collected is used to process your order, manage your account and, if you agree, send you information by email about other products and services that we think may be of interest to you.

We use the information collected from the website to personalize your future visits to our website.

However, your personal data may be used for other processing operations within the limits of the law. In particular, your personal data may be processed for the following purposes:

a.    when you carry out purchasing processes for products sold on this website, including concluding agreements for the purchase of products, we collect your personal data on the purchase form, solely for the purposes of selling, separating and transporting the products ordered by you;

b.    when you request service assistance, we collect your personal data solely for the purpose of providing you with Customer Support services that are relevant to this website and assistance;

c.     When you request technical assistance, we collect your personal data in order to provide you with information about the

d.    when you create or share your Wish List, we collect your data in order to personalize our services for purchasing products on the website;

e.    When you save a delivery address, we collect your personal data in order to simplify the preparation of your future

Please report any changes to your personal data in your customer account.

Unless otherwise stated, your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Your personal data will only be communicated to third parties when necessary to process an order.

Your personal data will be disclosed to individuals or legal entities for:

-       Provision of electronic payment services, through credit/debit cards,

-       Process product sales,

-       Pick, pack and ship products,

-       Solve problems related to the sale of products,

-       Receive payments for the purchase of products,

-       Process customer product returns.

Your personal data may be communicated to the police or judicial authorities, in accordance with applicable laws and regulations and upon a formal request by the authorities, for the purposes of preventing fraud against us (anti-fraud services).

In all the above circumstances, your consent to data processing will not be specifically requested. We would like to inform you that the mplbeauty.com store processes the personal data of its users only for the purposes that are strictly related to the provision of services through this website.

The proseedwellness.eu store may have access to third party personal data that is disclosed by users of this website, for example , when a user purchases a product to be sent to a friend, when the user who pays for the product is different from the recipient of such product, or when a user wishes to recommend to a friend a service provided on this website or the purchase of a specific product published in the online store.

In all cases where third party information has to be disclosed, our Customers are duly informed about this Privacy Policy and to obtain their consent before providing any personal data. The user will be the only person responsible for the disclosure of third-party information and data, as well as any other illegal and incompatible use of such data, if they have not been given their consent. 

In any case involving the disclosure of sensitive/confidential data to the mplbeauty.com store, the user will be the only person responsible for the disclosure and illegal use of such data by third parties.

5.    Marketing

We would like to send you information about our products and services that may be of interest to you. If you have previously given your consent, you may always choose to withdraw your consent at any time by writing to the email address provided. You have the right at any time to not allow us to contact you for marketing campaigns.

6.    Access and correction of your information

We want to be sure that the information we hold about you is accurate and reliable. We rely on you to provide us with accurate and complete information so that we can update your details in relation to any changes to the information you provide.

The Customer has the right to withdraw his/her consent at any time, without compromising the lawfulness of the processing carried out based on the consent previously given and the right to request KAPTAN Lda. access to the Personal Data concerning him/her, as well as its rectification or erasure, and the limitation of the processing with regard to the Customer, or the right to object to the processing, as well as to the portability of the data.

7.    Rights of personal data holders

KAPTAN Lda. ensures its Customers the exercise of the rights of access, rectification, opposition, erasure and limitation of processing.

At any time, the data subject may:

-       Request access to information – the data subject has the right to obtain confirmation as to whether or not data concerning him/her is being processed and, where applicable, to access his/her personal data and access the information provided for by law.

-       Request the rectification of information if it is inaccurate or incomplete – the holder of personal data has the right to have KAPTAN Lda., without undue delay, rectify inaccurate or incomplete data concerning him/her.

-       Request the erasure of your personal data – the holder of personal data has the right to request that  KAPTAN Lda. erase their data, without undue delay, and KAPTAN Lda. is obliged to erase personal data, without undue delay, when, in particular, one of the following reasons applies:

×          The personal data are no longer necessary for the purpose for which they were collected or processed;

×          You object to the processing and there are no overriding legitimate interests justifying the processing; or

×          You have withdrawn your consent to the processing of data (in cases where the processing is based on consent) and there is no other basis for doing so.

-       Request the limitation of the processing of your personal data – the holder of personal data has the right to request that KAPTAN Lda. limit the processing of their data if, in particular, one of the following situations applies:

×          Contest the accuracy of personal data, for a period that allows KAPTAN Lda. to verify its accuracy;

×          The data processing is unlawful, and the data subject opposes the erasure of personal data and requests, instead, the limitation of its use;

×          KAPTAN Lda. no longer needs the personal data for processing purposes, but such data is required by the holder for the purposes of declaring, exercising or defending a right in legal proceedings;

×          If you have objected to the processing, until it is verified that the legitimate reasons of the controller prevail over those of the data subject.

-       Object to the processing of your personal data – the data subject, 1) in cases where the data processing is carried out for the purposes of legitimate interests pursued by KAPTAN Lda.; or 2) the data processing is carried out for direct marketing purposes; or 3) profiling; may also, at any time, object to the processing of his/her data

-       If the processing depends on your consent, you have the right to withdraw it – if consent is legally necessary for the processing of personal data, the data subject has the right to withdraw consent at any time, although this right does not compromise the lawfulness of the processing carried out based on the consent previously given nor the subsequent processing of the same data, based on another legal basis, such as compliance with the contract or the legal obligation to which KAPTAN Lda. is subject.

Customers also have the right to complain to the National Data Protection Commission.

8.    How to exercise your rights

Data subjects may, at any time, exercise their rights, via the email address support@proseedwellness.eu or by letter to the postal address Kaptan Lda., Roa do Fontão, Nº 63, 4710-087, Gualtar, Braga/Portugal.

You also have the right to file a complaint with the National Data Protection Commission

https://www.cnpd.pt/.

9.    Data Retention

Your personal data is only kept for the period necessary to provide the service or to comply with legal obligations.

Traffic data may be retained for the period during which the invoice can be legally contested, or payment claimed, or for the legally defined periods for investigation purposes and legal proceedings of a criminal nature.

10.  Subcontractors

In the pursuit of its activity, KAPTAN Lda. may use third parties – Subcontractors – to provide certain services, which may imply access by these third parties to the personal data of data subjects. KAPTAN Lda. ensures that, in these circumstances, appropriate technical and organizational measures are adopted to ensure that the subcontracted entities satisfy the applicable legal requirements and offer adequate guarantees in terms of data protection.

11.  Security

KAPTAN Lda. guarantees levels of security and protection of the personal data of data subjects. To this end, it has adopted technical and organizational security measures to protect personal data against loss, dissemination, alteration, processing or unauthorized access, as well as against any other form of unlawful processing.

However, we recommend that your computer be equipped with software devices that protect it when transmitting and receiving data (such as updated anti-virus systems), and that your browser take appropriate measures to ensure the security of data transmission.

12.  Use of Cookies

KAPTAN Lda. uses cookies on its website that allow it to improve the performance and browsing experience of the holders of personal data, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information.

Cookies are distributed by our servers, and no one can access the information contained therein. Only the mplbeauty.com store has access to the information collected by cookies, in a collective and anonymous manner, in order to optimize its services and those of this website to the needs and preferences of the Customer and to ensure that the preparation of the web pages is personalized.

The cookies used are encrypted using a private key, to which only the platform administrators have access.

Acceptance of our automatic data collection procedures and use of cookies is necessary to take full advantage of the many features and services offered through this website, including the purchase of products. If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all of the features and services we offer.

We use cookies for catalog navigation functions, online product purchases and provision of services reserved for registered users.​

13.  Amendment to the Privacy and Personal Data Protection Policy

KAPTAN Lda. may update or make adjustments to this policy, and such changes will be duly publicized.

The Customer is subject to the principles and terms in force on the date of his order, unless the law or the competent authority imposes any changes to them.

We recommend that you visit this page regularly to be aware of any changes.

14.  Copyright

All images and photographs on the proseedwellness.eu website are protected, and their use or utilization without prior authorization is subject to judicial intervention.

15.  Dispute resolution

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out of court.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Lisbon Consumer Conflict Arbitration Center

http://www.centroarbitragemlisboa.pt/

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

http://www.ciab.pt/pt/

CNIACC – National Center for Information and Arbitration of Consumer Conflicts

http://www.arbitragemdeconsumo.org/

Consumer Conflict Arbitration Center of the District of Coimbra

http://www.centrodearbitragemdecoimbra.com

Algarve Consumer Conflict Information, Mediation and Arbitration Center

http://www.consumoalgarve.pt

Porto Consumer Information and Arbitration Center

http://www.cicap.pt

European Online Dispute Resolution Platform

https://webgate.ec.europa.eu/odr/main/index.cfm